process mapping swimlanes examples. Swimlane. process mapping swimlanes examples

 
 Swimlaneprocess mapping swimlanes examples 2 libraries from the Business Process Diagram solution, the Swim Lanes library from the Business Process Mapping solution as the perfect basis for your Swim Lane

Drag any process shapes into the correct swimlanes. How to draw: Draw a table of 5 columns for Suppliers, Inputs, Process, Outputs, and Customers. Now, using a swim lane diagram to just overlay the one to one steps of the high level map is, well, somewhat effective, but where the real beauty of the swim lane diagram comes into play is when we get a chance to analyze further those hand offs, and when we get a chance to detail out further; we'll take a look at some examples next. Here’s a hint: Add swimlanes to your process map to represent roles or departments. You can use a basic flowchart when: Planning new projects. Your department is Lane 1, which starts the process and completes the first task. To change the width of a swimlane, drag a separator line. Your department is Lane 1, which starts the process and completes the first task. Step #2: Clarify your starting point and create an appropriately labeled bubble or node at the top (or one end) of each swim lane. Swimlane map. Swimlane diagram example As you can see, a swimlane diagram helps you visually organize all the steps and stakeholders of your processes. For a bug tracking process, the input would be a new bug found; and the output a bug solved. Name your swimlanes and start mapping out a process Customize the swimlane flowchart to add the name of each team member, function, or stakeholder. Products are built to order. It involves creating a process map, also referred to as a flowchart, process flowchart, or workflow diagram . 9. Draw “swimlanes” or rows for each stakeholder with the customer or client in the top row. Step 2: Click on ‘SmartArt’ to open the SmartArt Graphic window. It helps you establish standards and procedures or can be used as a guide for tasks. Using swim lane process maps for managing a project helps to provide a greater understanding of all the moving pieces on a project. In the “Handle customer complaint” process we have a Customer, a Customer Service Representative and a Technician. This map shows the key elements of a process including Inputs, Suppliers, Processes, Customers, and Outputs. With their help organization diagrams are combined with process flow, as they visually display an object of the production system which is charged with given concrete processes in general flow of. Here are the steps you need to follow to make a basic swimlane diagram in Microsoft Visio: Open Visio and select the type of process flowchart you want to create. Our intuitive software will help you map out tasks and responsibilities quickly, then update them effortlessly as your needs change. Value Stream Mapping (VSM) VSM is a lean-management method used primarily in manufacturing. In the blue area, type the name, JQL, and. There are 7 key steps to process mapping in laboratories. A swimlane diagram (also sometime called a cross-functional diagram) documents the steps or activities of a process flow or workflow. 1. There are a variety of process maps, and you may know one by a different name, such as a. To create your process map, see our collection of free workflow process mapping templates. Note: If you drop a new swimlane onto a process shape. 4. Hiring Process Flowchart. BPMN 2. Use shapes and symbols to depict process elements, such as rectangles for tasks and diamonds for decision points. It can also be expanded to show times— when tasks are done and how long they take. For example, in the simple process below, Lane 1 starts a task. Work simultaneously with your team in the same document, with all of your edits updating instantly, so you never miss input from your team. You use Swimlanes to group process tasks according to the actor (employee) who performs. Diagram and plan for the future with Lucidchart. The acronym stands for supplier – inputs – process – outputs – customer. Below are the most common examples. This process flowchart can help in mapping out what areas you need to focus on to optimize your sales funnel. If we take the procurement example from above, you should set separate WIP limits for the Hardware and Service lanes that conform with the overall limit of the “In Progress” work stage on the Kanban board. This flowchart with swimlanes template can help you: - Visualize a process step by step. For this, double-click on it from the template gallery. They allow you to visualize the entire process, as well as the individual steps and decisions, showing how. A swimlane diagram is a process flowchart that displays who’s responsible for certain parts of a process. All you need is the following four notations. Process analysis. Swimlane process maps are used for planning, documenting, and modeling processes. Process payroll swimlane diagram map swim flowchart flow lanes functional cross business lane management mapping example chart conceptdraw template drawingSwimlane diagram examples workflow flowchart sales process management. 2 libraries from the Business Process Diagram. ArchiMate can be used for process modelling at high level, especially if there is a need for linking process steps with specific application layer elements such as application services. There are several different types of process maps. Example 4: Date Engineering BPMN. This process map template is organized by stages to help you record the objectives, activities, and deliverables during each step of a process. Swimlane Flowchart - Software Installation. Very fast video on how to create and use a Swim Lane Process MapUsing the sales process example, document how a lead enters your funnel, the touchpoints they have with your brand (including handoffs), and all activities that lead up to making the sale. Process Mapping - is a diagrammatic representation of the flow of information and/or material in a process. Below is the same process map as above, but with swim lanes. Open this template to view a detailed example of a flowchart with swimlanes that you can customize to your use case. A Swimlane diagram is a process map that utilizes lanes to demonstrate a business process. A swimlane flowchart (or swimlanes) is a type of flowchart that simulates the lanes in a swimming pool to highlight the job sharing and tasks of the members in a business process. This swimlane flowchart template describes the process of receiving and fulfilling a customer purchase order. Swim-Lane Process Map. 1. 0 specifies which symbols must, which may, and which are forbidden to occur within an ad-hoc subprocess. Selecting Better Connecting Arrows. Add swimlane containers. You’ll often hear it called a process flowchart, workflow map, or business process mapping. Use this important process mapping tool to. From the navigator pane, select Add Tool, then select Process Map to see the available process map templates. We recommend changing the page orientation to Landscape mode so you have more room to work with. Format the height and width of the cells. Basic flow chart. The swimlanes in a cross-functional flowchart can have a horizontal or vertical orientation. Process mapping consists of a collection of tools and methods used to. [1] Their method of diagramming allows you to quickly and easily plot and trace processes and, in particular, the interconnections between departments and teams. For each process, we will provide an overview, lay out the inputs and outputs, as well as propose the future state process flow. The mapping of the as-is process can be divided into two phases. This swim lane process map sample illustrates the hiring process workflow. Process mapping is a technique used to visually map out workflows and processes. Step 1: Identify the process to be mapped; in some cases, the process will cross over multiple departments. Prepare your document. Swim lane diagram flow flowchart professional diagrams organization document libraryA swim lane (or swim lane diagram) is a visual element used in process Swimlane diagramSwimlane diagram examples swim template visio lane example chart templates process flow line flowchart lanes mapping lucidchart business create flowcharts. 4. Step #3: Add individual steps along each lane through to the end of your process, and explain what each represents in. Every BPMN diagram must contain at least one pool and one swimlane. "A swim lane (or swimlane) is a visual element used in process flow diagrams, or flowcharts, that visually distinguishes responsibilities for sub-processes of a business process. From the navigator pane, select Add Tool, then select Process Map to see the available process map templates. Select As-is Process on the left. Pools represent the participants. Analyze your diagram. "A swim lane (or swimlane) is a visual element used in process flow diagrams, or flowcharts, that visually distinguishes responsibilities for sub-processes of a business process. ”. Cross-Functional Flowchart - to draw cross functional process maps is by starting with a cross-functional flowchart samples and templates. Swim Lane process maps are used to easily communicate a lot of information. Here, the swimlanes are named Customer, Sales, Contracts, Legal, and. Step 3: Start your swimlane flow mapping – the “who does what”. The diagram displays the connections and the handoffs between members' tasks, which helps you figure out the flaws and. Plan: business. Step 3: Write out the sequence of steps. Prepare your document. Benefits of process mapping Process mapping is a really simple exercise. Click the Cross Functional Flowchart template, and then click Create. "A swim lane (or swimlane) is a visual element used in process flow diagrams, or flowcharts, that visually distinguishes responsibilities for sub-processes of a business process. In the accompanying example, the swimlanes are named Customer, Sales. Remember to include the connections between the different lanes, and add details about the deadlines and who’s responsible for each task. Best-practice swimlane diagram example. These. A swimlane diagram starts with a handful of columns or rows (your “swimlanes”) labeled with the involved departments, skill sets, or individuals. Map out each step in the process using symbols and shapes. For example, as a manager, you’d likely want to use a swimlane process map to visualize who on your team is responsible for each step in the process. 2 libraries from the Business Process Diagram solution, the Swim Lanes library from the Business Process Mapping solution as the perfect basis for your Swim Lane. Business. You can also browse through the list of tools or start typing the tool name in the Search box. 4. Swim lanes may be arranged either horizontally or vertically. First, define a clear start and ending point to your diagram, then use shapes to represent each step in your process. Sales call center process flowchart. Swim lane maps are used to defining of the process bottlenecks and overloaded resources. On a blank PowerPoint slide, navigate to the insert tab and click “Shapes. 4 Mapping out the entire process in detail will pinpoint complexities, which are often opportunities for improvement. Type 3 Process Map: Swimlane Map. The purpose of process mapping is to help team members and others within the process understand the process. Here’s a swimlane diagram example of what a flowchart might look like:. Step 3: Start your swimlane flow mapping – the “who does what”. They were developed by Lynn Shostack for usage in projecting. SIPOC/SIPOC-R charts. 5. It’s one of the bases of BPM, as it. Swim lanes may be arranged either horizontally or vertically. An introduction to the method of Process Mapping showing 2 formats: Flowcharts & Value Stream Maps. Name your swimlanes and start mapping out a process Customize the swimlane flowchart to add the name of each team member, function, or. Very fast video on how to create and use a Swim Lane Process MapUsing the sales process example, document how a lead enters your funnel, the touchpoints they have with your brand (including handoffs), and all activities that lead up to making the sale. Swim Lane Mapping - is a type of process map which is useful when the process spans across multiple teams. Swim lanes may be arranged either horizontally or vertically. The process flow template is best for a high. There are several types of process maps, and which one you choose is dependent on its purpose. BPMN diagram symbols are categorized into four main groups: flow objects, connecting objects, swimlanes, and artifacts. Similar to a workflow diagram, flowcharts visualize the path you’ll take in a specific process. 2 libraries from the Business Process Diagram solution, the Swim Lanes library from the Business Process Mapping solution as the perfect basis for your Swim Lane. population and 22% of the foreign-born population. Next, add the sequential process steps in their appropriate swimlanes using standard flowchart symbols. The defining characteristic of this diagram are the parallel lanes that divides the entire chart. Using shapes, a basic flowchart helps visualize the process. Swim Lane Flowchart Symbols. To move a swimlane and the shapes it contains, select the label and drag the swimlane to another location, and then release it when you see. 5. 2 libraries from the Business Process Diagram solution, the Swim Lanes library from the Business Process Mapping solution as the perfect basis for your Swim Lane. Remember that swimlane flowchart templates are best for visualizing how multiple contributors or teams work through the stages of a process. A swim lane process map can assist you in tracking work that is conveyed between teams or departments. This article explores the Six Sigma Process Map, different process map shapes, and process mapping icons. We have listed some of the common types of process maps that are simple process map examples. Create a swimlane diagram in Lucidchart and help your organization get stuff done. If so, it’s wise to note this before you begin actually creating the map in a later step. This is generally done in the Define stage of a DMAIC project. These maps often use swimlane diagrams to. A pool represents a participant in a process, while a lane is a sub-partition within a pool. By mapping out each step in the project plan, Six Sigma practitioners can better understand how a project works and. Use simple notations when developing your Business Process Map. At a glance, both elements look very similar. Easy to draw sample cross functional Process Flow Diagrams. Deployment’Flowchart’+’AppleSupplyChain 1. In an example from our laboratory, the anatomic pathology sign-out workflow is presented as a diagram divided by lanes, with one lane for. Use the set of special professionally developed swim lane flowchart symbols - single, multiple, vertical and horizontal lanes from the Swimlanes and Swimlanes BPMN 1. 2 libraries from the Business Process Diagram solution, the Swim Lanes library from the Business Process Mapping solution as the perfect basis for your Swim Lane. Get the input of individuals involved in completing a process within the business. Then employees inspect each good if it matches the order. Definition. 2 libraries from the Business Process Diagram solution, the Swim Lanes library from the Business Process Mapping solution as the perfect basis for your Swim Lane. A widget-making company shows each step; from receiving an order for a widget, through widget delivery. The template opens with swimlanes already on the page. A detailed process map can help spot key issues in real-time with very little effort. Process analysts use a technique called process mapping. Business process mapping. You can either read on to get the whole history of swim lane diagrams, or just. Part 1: The Big Picture. "A swim lane (or swimlane) is a visual element used in process flow diagrams, or flowcharts, that visually distinguishes responsibilities for sub-processes of a business process. Click on a template to view it, or click Edit to start editing - no prior registration required! More swimlane diagram templates are available in the swimlane diagram software. Use in the Measuring phase of the DMAIC methodology. The swim-lane process map, a variation of a traditional process map, has the capacity to illustrate the sequence of actions and visualize the interactions/hand-offs between different team players. Identify and sequence the steps of your as-is process. The specific sequence is less important than determining all of the steps at this point (although thinking sequentially may help identify any missing steps). Add roles – or ‘swimlanes’. May: Data objects, sequence flows, associations, groups, message flows, gateways, and intermediate events. Draw. Swim lane diagrams (also called ‘Rummler-Brache Diagrams’ and ‘Cross-Functional Flowcharts’) are a great way to break-down a process and visualise its steps. There are a number of choices available, and choosing the right map helps to clarify your efforts. The third step is to map the tasks and events that make up the process. Process Mapping. Use the set of special professionally developed swim lane flowchart symbols - single, multiple, vertical and horizontal lanes from the Swimlanes and Swimlanes BPMN 1. A business process model and notation diagram, or BPMN diagram for short, is used to build easy-to-read business process model flowcharts, which can be shared across organizations and industries. Cross-functional flowcharts can be used for a variety of purposes including:Example 2: Payroll Process - Swimlane Process Mapping Diagram Business process mapping refers to the activities involved in defining what a business entity does to increase efficiency. S. However, the simplest and most common way to map your processes is by using process flowcharts…. Use this template. 2 libraries from the Business Process Diagram solution, the Swim Lanes library from the Business Process Mapping solution as the perfect basis for your Swim Lane. To get started, clearly define the process you want to map and its boundaries. Example: The rectangle is a Process, the shape used for the main steps in the process. Customer Service Swimlane Chart is a process map that depicts the roles and defined responsibilities of an organization's customer service department. Swim lanes may be arranged either horizontally or vertically. Take a deep breath and see his comments below. Click on the use at template after the image and you are ready to draw your flowchart. Generally speaking, Kanban swimlanes are used to separate different types of work. Make a free swimlane diagram. 5. There are different approaches to process mapping. With the purpose and scope of your Six Sigma process map in mind, set the start and end points of your process. This flowchart with swimlanes template can help you: - Visualize a process step by step. To recap: Start/End: this shows where your flow begins or ends. Swim Lane diagrams are the variety of process flow diagrams and are based on the IDEF3 standard. A swimlane process map is the perfect method to map out various steps and delineate responsibilities between roles and departments. You can also browse through the list of tools or start typing the tool name in the Search box. Open this template and add content to customize this basic flowchart with swimlanes to your use case. If you want to use a ready-made template, go to the flowchart examples section and click on the flowchart that best suits you. This is an example of a cross-functional flowchart with vertical swimlanes: A swimlane diagram is a graphical representation of who does what and when in a process. Swim Lane Order One simple way to sort out crossed lines and other simple format problems is to rearrange your swimlanes. It will work, if all clients that you have or all products that you develop, all follow more-less the same process steps - columns: (Click to open a full size view. For example, as a manager, you’d likely want to use a swimlane process map to visualize who on your team is responsible for each step in the process. If you would like to learn about the various symbols used in flowcharts, see our post about how to make a flowchart. If prompted, select Horizontal or Vertical for the swimlane orientation and click OK. It depicts all the process steps and the decisions taken in the process. Using a Cross-Functional flowchart is a clear way of showing each team member’s responsibilities and how processes get shared or transferred. Process mapping. It’s a great way to see the process in a new way, find areas for improvement, and pinpoint real or potential gaps or overlaps in the. However, they have entirely different meanings! A ‘pool’ is a container for a single process, whereas a ‘lane’ acts as an activity-classifying mechanism. First, open a new Word document. The actors may be persons, departments or organizations. Use them to demonstrate how different roles. Capture the key personnel involved in a process, like customers and vendors. •The power of process mapping lies in the visual representation of complicated concepts •Process mapping is a vital step in preparing for implementation / operationalizing the process •Process mapping has inherent benefits beyond your current use (training, future redesign of the process, etc. Kanban board swimlanes split Kanban boards into columns to help employees visualize tasks and workflow quickly. 5. Name your swimlanes and start mapping out a process Customize the swimlane flowchart to add the name of each team member, function, or stakeholder. Swimlane Diagram. Swimlane Diagram Examples & Templates; Benefits and Usage of Swimlane Diagram. A swimlane diagram is a type of flowchartor process flow diagram that outlines a process from start to finish. In the accompanying example, the swimlanes are named Customer, Sales, Contracts, Legal, and Fulfillment,. Use it to define an action, such as “write article. If the "story" of your process can be told using sub-processes with a "drill down for detail" option consider this approach. Think of Lean Six Sigma as a combo of the Lean methods above with Six Sigma’s DMAIC approach to guide the process of waste elimination and provide maximum value to the user/customer with minimal inefficiencies. This method is the interface between a business problem and an RPA solution. Map the process workflow. The Process Flow chart equips a visual representation of the stages in a process. Add swimlanes to process maps and flowcharts effortlessly. 2 libraries from the Business Process Diagram solution, the Swim Lanes library from the Business Process Mapping solution as the perfect basis for your Swim Lane. io. It’ll help you visualize the division of responsibilities and interactions within. Swimlanes: In BPMN, a swimlane is an element that. It outlines the steps in a process, identifies task owners, and shows expected timelines. Process charts, also called process maps, visually describe workflows and other complex processes. People. Documenting company processes. ) to make our swimlane template look more like a cross-functional process map. Ultimately, it depends on the process you’re mapping and who’s involved. Multiple. 12 Swimlane diagram examples with use cases. Couple of examples how ArchiMate can be used for process modelling shown below. 0 diagrams to model processes and improve business - IT alignment. duplicate the tab, delete everything except the swimlane headers. In the Categories list, click Flowchart. Draw a long arrow if the next action is in the other swim lane; Add a process. Process Mapping. It’s easiest to map things out on your swimlane flowchart if you start at the beginning, as then you can move through the rest of the process in order. A process flow diagram helps detail the relationships between the components of a project or industry. A simple BPMN process map. Identify the suppliers of each of the inputs. Step 2: Break the process down into individual steps. Prototyping processes. See some examples of business process maps and models before you make your own. The most significant difference between the two is that swim lane maps. Select the swimlane, then select one of the two triangles that appear to the left of the swimlane on selection. These are referred to as swim lanes and may also be used to"A swim lane (or swimlane) is a visual element used in process flow diagrams, or flowcharts, that visually distinguishes responsibilities for sub-processes of a business process. Process Mapping: Tools and Techniques A swim lane process map sometimes called a cross-functional diagram, is a process flowchart that provides more information on who does what than a top down. If prompted, select Horizontal or Vertical for the swimlane orientation and click OK. When it comes to highlighting how bots slot into the process, swimlanes are a valuable visual flowchart in a process mapper’s toolbox. When you're mapping out the process and players for your next design project, you can lay out your lanes vertically or horizontally. Business Process Modeling and Notation 2. Invoice and Product are joined and shipped together. You should align and arrange your elements in a way that shows. A color chooser menu appears. Process symbols: These rectangle-shaped boxes describe steps or actions in a project. For example, you may separate columns into to-do tasks, tasks in process and completed tasks. Everyone from business analysts to. Example 3: Swimlane Diagram Example This is a swimlane diagram example to illustrate the receiving goods system of a grocery store. ProcessMaker is an easy to use Business Process Automation (BPA) and workflow software solution. An image of a new drawing in Visio for the web demonstrating how to add a swimlane from. Flowchart diagrams can be used to represent an operation or a process visually, and rely on logical steps. shift it all to the right by the width of the swimlane headers. The first step in drawing a process map is to select a connecting arrow to connect the boxes (process steps) and diamonds (decision boxes). Use the set of special professionally developed swim lane flowchart symbols - single, multiple, vertical and horizontal lanes from the Swimlanes and Swimlanes BPMN 1. Step 4 – Draw the process flow chart. In the accompanying example, the swimlanes are named Customer, Sales, Contracts, Legal, and Fulfillment,. Business Process Model and Notation (BPMN) is a standardised diagramming system used to visualise business processes. They are used for iterative information flows and flows with splits and merges, where value stream mapping is no longer. Their defining feature are the different lanes for different departments or offices. Step #2: Clarify your starting point and create an appropriately labeled bubble or node at the top (or one end) of each swim lane. The process map. Use the corresponding flowchart shapes to add the process. Miro for mapping & diagramming. This is a BPMN process diagram example that shows the use of the pattern Parallel Split. If so, it’s wise to note this before you begin actually creating the map in a later step. A basic flowchart is the simplest of diagrams to use for process mapping. In each column or row, break down the process into manageable tasks. It is one of the most powerful ways for multi-disciplinary teams to understand the real problems from the patient’s perspective, and to identify opportunities for improvement. Move a swimlane or phase. Drag more swimlane shapes from the Shapes window. As the name implies, the chosen process is mapped from left to right and resembles pool swim lanes. Intuitive horizontal and vertical swimlane. These can include: Swimlanes: On a cross functional flowchart example, you’ll find multiple rows, or swimlanes, that correspond to different departments or stakeholders. Simple Process Map Template. Search. Benefits of process mapping Process mapping is a really simple exercise. Swimlane diagram software. It depicts all the process steps and the decisions taken in the process. So, figure out what the first step in your process is. position so it lines up perfectly. Draw even the most complex of processes and add swimlanes with minimal effort and time. Customer-journey maps and service blueprints can have common components. List and order the actions. 1 Why Process Map? Developing a process map, or a visual depiction of a process, can help clarify workflow, identify bottlenecks and outline dependencies. Step 5 – Add the material flow. To create your process map, see our collection of free workflow process mapping templates. These can be found in the AutoShapes tab at the drawing tool bar at the bottom of the PowerPoint application. Step 2 – Map the current state with a Top Down or Swim Lane chart. Note: The new lanes will be added at a default size to maintain consistency. This “swimlane” (or row of actions) acts as a foundation in both maps. The first step is to make the actu­al con­di­tion vis­i­ble and under­stood by every­one. Get Started. Process mapping helps you to streamline processes and get work done faster. Process mapping helps you to streamline processes and get work done faster. In this article, we’ll share with you the six types of business process mapping examples. Creating a Swimlane Diagram in 7 easy steps: Identify the process you want to map. Now that the scope is clear you have a basis to start adding activities. Drop them when you see the orange connection indicator appear in the place you want the swimlane to go. Add a process map tool to describe the flow of your process. 2 libraries from the Business Process Diagram solution, the Swim Lanes library from the Business Process Mapping solution as the perfect basis for your Swim Lane. Step 6 – Add the information flow. 1. Several different types of process maps are used during a Six Sigma project. A simple BPMN process map. For a horizontal swimlane diagram, you can widen your columns by highlighting all of the columns that you will need, and then dragging from the boundary on the right side of. The Level 3 process maps are those maps, which have detailed info of the process, it is. Utilize arrows to indicate the flow of the process, and label each shape with a brief description of the task. This template’s simple process document tab allows you to enter project-specific details, while the process flowchart tab lets you arrange flowchart symbols to define your process — add arrow connectors, steps, decisions, input/output, and decision details into a basic but comprehensive process map. 1. Another important aspect of a swimlane diagram is the alignment and arrangement of your elements. The diagrams are also useful for communicating a process in chart-form to other people who may. The swim lane process map example "Payroll process" was drawn using the ConceptDraw PRO diagramming and vector drawing software extended with the Cross-Functional Flowcharts solution from the Business Processes area of ConceptDraw Solution Park. Nine Simple Rules of Business Process Mapping. Promapp allows users to generate process maps from the text. For example, a swimlane can represent a department, a. Each swimlane stands for a department or team involved in the process, while each process step is aligned with the swimlane or department in charge of that particular step. 95 per month. This helps illustrate who is in charge of each set of steps or actions. 6. ”. Here is. More Swimlane Flowchart Examples. However, for more advanced users, the nuances are apparent. 2 libraries from the Business Process Diagram solution, the Swim Lanes library from the Business Process Mapping solution as the perfect basis for your Swim Lane. Examples include: customer processes, administrative processes. Set the start point of the process. 🏊. For a bug tracking process, the input would be a new bug found; and the output a bug solved. Business Process Modeling Notation (BPMN) is a flow chart method that models the steps of a planned business process from end to end. Get Started!Drag more swimlane shapes from the Shapes window. Click INSERT > Shapes, and point to a shape for a Screen Tip to see its essential purpose. The Agility System contains a process mapping tool that doesn’t involve brown paper and coloured stickies. Here are some examples of the different types of process maps and how businesses use them.